As part of the MSK Network team, we are accountable for all providers on our Network and all patients that are referred out. It is our purpose to ensure that our SLAs are achieved and the patient experiences a seamless best practice journey. The MSK Corporate Network team provides both internal and external customers with exceptional Customer Service and strives for excellence both clinically and operationally.

• Build and maintain solid working relationships and partnerships with the current treatment providers within the MSK Corporate marketplace
• Work with the current providers to improve engagement and elevate the patient journey, efficiency and revenue
• Identify gaps in coverage using provided mapping tools and proactively source new clinics into the network.
• Closely monitoring the renewal of contracts, validating relevant insurance documents and negotiate treatment fees with new and existing providers
• Organising and tracking the auditing of existing and potential providers to both improve and maintain quality across the treatment network.
• Responsible for maintaining the MSK network; adjusting the system for changes to details, staffing, holidays etc.
• Write and distribute a monthly newsletter with important business updates, expectations and guidance
• Conduct regular performance reviews with our MSK providers
• Managing and maintaining high levels of customer service during the day-to-day; emails are responded to in adequate time (within 48 hours in most cases) and in a professional manner.
• Be the main point of contact for day to day queries regarding, patient queries and updates, contracts, joining the network, removal from the network and CMS access/queries
• Assist other areas of the business with any network related queries including invoicing and clinical governance queries.
• Compilation of weekly or monthly reports for both internal and external colleagues.
• Track and analyse complaints about the network and will work with the Operations & Clinical Governance team to close the loop on resulting actions.
• Attend onsite meetings with both internal and external colleagues.
• Conduct regular analysis of network performance, which can include, but not limited to SLA adherences, active cases and report ratings.
• Work in accordance with policies and procedures in relation to Health & Safety, Equal Opportunities and Diversity, and other company policies.
• Any other reasonable duties as required

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience.  We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of making people better, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/

To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

Vita Health Group is proud to be an equal opportunities employer.  We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.  To support this we have a dedicated team of EDI specialists and run a range of active in-house diversity networks.

We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of lived experience.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

• Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
• Our status as a Disability Confident Employer dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
• Our sign up to the Armed Forces Covenant.
• Our status as a Menopause Friendly Committed employer.
• Our sign up to the Employer with Heart Charter.
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.

Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact recruitment@vhg.co.uk and we will arrange.

VHG is committed to supporting transgender individuals with dignity and recognises the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. 

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. 

Vita Health Group reserves the right to close this job when sufficient applications have been received.

Vita Health Group