The Role: What you’ll do

Build and develop strong relationships within our existing customer organisations and ensure the smooth end to end journey for all customer queries and operational processes

Provide support to our customer base, undertaking administrative functions to support the customer experience and supporting the Account Management team to ensure they have information they require to manage their customer accounts. Initial point of contact for customers for daily case and operational queries.

Inform the Operations team of customer feedback, individual cases of query, complaints, system improvements and work with Operations to ensure that any required process adjustments that meet customer needs for the service are implemented

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We work in partnership with the NHS, support the UK’s largest companies to help support their workforce with our mental health services and provide a full range of physiotherapy services to private customers. We are physical and mental health specialists with over 30 years of experience - we Make People Better.

Vita is fast growing, innovative and ambitious. If you would like to be part our journey and join a company that offers outstanding personal development, flexibility for a work/life balance and a genuine focus on delivering exceptional services then we would love to hear from you.

Your skills and background:

Essential:

• GCSE English and Maths at C grade and above as well as an excellent knowledge of MS Word and good knowledge of Excel
• At least 2 years’ experience within a customer service/support role that includes direct customer contact including administrative experience
• Working in a team environment with strong organisational skills and effective telephone manner
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Willingness to travel, which may include overnight stays on occasion, as and when required

Desirable:

• Graduate level qualification within a business, social sciences or management sector
• Basic finance knowledge
• Experience of reading and understanding contracts

Investing in you

To achieve our ultimate aim of making people better we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance, continued professional development and a comprehensive benefits package, which you can view in full on our website.

We are actively seeking to increase the diversity of its workforce, to ensure we are representative of the communities we serve. We therefore welcome applications from candidates with a wide range of lived experience.

Why Vita Health Group?

Vita Health Group celebrates life. We are fast growing, innovative and ambitious. Improving lives physically and mentally drives everything we do.

We work in partnership with the NHS, support the UK’s largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.

We are physical and mental health specialists with over 30 years of experience.

Interview assistance:

We are proud to be an inclusive, equal opportunities employer and value excellence in everything we do. We are dedicated to ensuring that all candidates are treated fairly throughout the recruitment process.

Should you wish to discuss any adjustment that you might need in the applications process, you can do so by visiting our website and clicking on “contact us” button located at the top right of the page. Please dial the number for our head office in Bury St Edmunds and ask to speak to a member of our recruitment team who will be happy to discuss your requirements.

Vita Health Group