Job Introduction

Vita Health Group - part of wider Spire Healthcare Group - are looking for a customer-focused, ambitious and forward-thinking Customer Relationship Advisor to help us build the future of UK workplace health. 

This is an exciting opportunity for an experienced customer-focused professional at the core of Spire’s strategic ambitions. You will help lead the evolution of our Spire Workplace Health Services across four key areas: Occupational Health (OH), Musculoskeletal (MSK), Psychological Therapy Services (PTS), and Employee Assistance Programme (EAP).

Reporting directly to the Account Director, this varied role suits a highly organised individual who can prioritise multiple tasks, demonstrates strong attention to detail, and communicates effectively with both internal and external stakeholders.

Essential Requirements:

• Experience in a customer-focused, process driven role (circa 2+ years).
• Strong organisational skills.
• Excellent written and verbal communication skills. 
• IT competent with a high level of accuracy and attention to detail.
• Ability to work collaboratively within a team-based environment. 
• Strong problem-solving skills and ability to prioritise workload effectively.

Key Responsibilities: 

• Act as a point of contact for customer and internal enquiries, ensuring timely and effective responses. 
• Build and maintain strong working relationships with internal teams and external stakeholders. 
• Take ownership and monitor contractual renewals across a defined customer portfolio, ensuring all agreements are proactively managed, tracked, and completed within required timelines. 
• Identify and escalate any customer or contract risks / issues relating to upcoming renewals 
• Manage and coordinate activity within shared mailboxes, ensuring enquiries are prioritised, and any other administrative and coordination tasks when needed.
• Maintain accurate and up-to-date system records, including contract data, customer information, and activity updates. 
• Support delivery of product demonstrations, customer implementations and onboarding activities where required.  
• Assist with new customer implementations from point of sale through to service go-live. 

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About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.  

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars.  You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported.  We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.    If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at recruitment@vhg.co.uk

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.

Vita Health Group