Are you looking for an customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you?

Being a customer service advisor is a very rewarding but also sometimes challenging job, every day is different to the last and there is a lot to learn. The journey starts with booking the initial treatment, whether that is for our Physiotherapy or Mental Health service all the way through to discharge. Our customer service advisors ensure the smoothest journey for our patients.

The role itself involves mainly phone based customer service support but does also encompass a range of administrative responsibilities that support alongside the calls.

If you feel you can help us to make a difference to a patients life then keep reading to see if you are interested in the role and what we have to offer.

The location for the role is remote based working, within a fantastic team of around 20 people.

The shifts are between 8am – 6.30pm Monday – Friday and Saturday 8am – 5pm

Some examples of shifts are 8am-4pm, or 10.30-6.30. You will only need to work 1 half a Saturday a month, with the shift being either 8am-12.30 or 12.30-5pm.

Ideally you would have experience  working in a fast-paced contact centre environment, as we need individuals who have the personal resilience to work in a high pressured, fast-paced role.

If any of the above applies to you, Vita Health have the perfect role for you!

On top of your salary of £24,882 pro rata we offer 33 days holiday (inc Bank Holidays), pension scheme, time off for your birthday plus many other great benefits

What will you be doing?

• Working as part of a team of 20+ direct colleagues supporting clinical teams with over 300 colleagues
• Contacting Clients to book their Physiotherapy or Mental health treatments within the agreed timeframe
• Efficiently handling a share of our 400 daily incoming calls to our National Service Centre
• Identify and effectively dealing with any problems where appropriate
• Ensuring any client or patient telephone enquiries are replied to in a correct and confident manner.
• Correspond and converse with our nationwide network of treatment clinics
• Ensuring good housekeeping for data protection and information security requirements
• Call back and respond to voicemails.
   

Skills and Experience:

Essential:

• Customer service experience
• Intermediate IT level required
• Personal resilience for a fast paced office environment
• Good Interpersonal and communication skills, with a can do attitude
• Good organisational skills
• Self-motivating
• Good attention to detail and accuracy is required
• Excellent written and spoken English
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Self -sufficient

Desirable:

• 2 + years office and administrative experience
• NVQ Level 2 Business and Administration
• Experience working in a busy office environment.

About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.  

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars.  You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported.  We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.    If you need any adjustments or assistance during the recruitment process, we will be happy to help - please get in touch at recruitment@vhg.co.uk

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance with UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.

Vita Health Group