Role Responsibility

Vita Health Group and With You are delighted to be launching a new clinical partnership, bringing together over 40 years of mental health experience, to support individuals and communities across Kent and Medway. We are looking for pioneering, skilled clinicians & administrators to join us on this exciting journey and play a central role in shaping the delivery of NHS Talking Therapies for anxiety and depression across the region.

We are recruiting an Administration Manager role for this new partnership which offers a great chance for you to build on your management experience and develop your career in a fast-growing organisation.

The core purpose of this role is to ensure the smooth running of the NHS Administration team through the provision of sound, timely and courteous administration services for NHS patients, referring GPs, healthcare professionals and ICB contacts. It encompasses a range of administrative, reporting and financial responsibilities that support the day-to-day operations of the business, as well as contributing to its ongoing development.

You will have the opportunity to help shape the administration team across this new service. Many of the administration team will be from previous providers so will have an existing depth of knowledge which you will be responsible for encouraging and ensuring the team become the central point for customers and colleagues.

This role will also give you the opportunity to join a growing team of Administration Managers throughout the UK who will support you and enable you to expand your knowledge. It is a friendly, supportive and collaborative environment and you will play a key role in the efficient running and leadership of a new team supporting the success of the Kent & Medway service and you will also work closely with a range of stakeholders around the organisation.

It is a Hybrid role - home and office based in and around the Kent & Medway area so ability to travel to different sites is needed.

Key activities will include:

• Undertaking a wide range of duties to support the NHS service.
• Providing management support and expert knowledge to the NHS Administration Team.
• Oversee all administration processes to enable a high quality, effective patient focussed service to be delivered,
• Utilising standard operating procedures to ensure achievement of all KPIs.

Skills and Experience:

Experience

• Management experience is essential.
• Experience of working with and dealing with the public is essential.
• Experience of managing the performance of a team is essential.
• Experience of knowing how to motivate a team to regularly achieve business KPI’s and rewarding as appropriate.
• Experience in presenting and producing meaningful reports for the senior management team.
• Experience of working within an NHS and/or Private healthcare environment is an advantage

Skills

• A highly motivated and enthusiastic manager who is able to lead by example.
• Comfortable using judgment to take decisions on own initiative.
• Confident and credible with the ability to inspire confidence and lead staff.
• Excellent communication skills, verbal and written.
• Drive to learn quickly, especially in relation to internal IT applications.
• Excellent time management and organisational skills
• Proactive approach and able to prioritise and multi-task.
• Able to work under pressure.
• Ability to work autonomously.
• Positive and innovation approach to problem solving.
• Excellent attention to detail
• Some flexibility with shifts may be required to assist with cover due to staff absence.
• Willingness/ability to travel as the administration team is situated across multiple sites.

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.  Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024.

This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being:

• Supportive team and management
• Positive work environment
• Wellbeing and mental health support
• Trust and respect
• Autonomy and flexibility

We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines.  In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/

Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce.  We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.  For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion

We are committed to being equitable and supporting the wellbeing of all employees.

• We are a Mindful Employer
• Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
• Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
• Our sign up to the Armed Forces Covenant.  
• Our status as a Menopause Friendly Committed employer. 
• Our sign up to the Employer with Heart Charter.  
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.
• Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. 

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. 

Vita Health Group reserves the right to close this job when sufficient applications have been received.

Vita Health Group