Are you looking for an administrative role that will really make a difference to lives?

We have an exciting opportunity in our MSK admin team for an Administration Services Agent 1 day per week. In this role you will be acting as an extension of the firm’s brand and core values, the purpose of this role is to undertake all administrative tasks required to ensure the smooth running of our NHS Department.

As part of a friendly, supportive team you will ensure the smooth running of the NHS MSK service, through the provision of effective and efficient administrative services for NHS patients, referring GP’s, healthcare professionals and CCG contacts. The role encompasses a range of administrative responsibilities that support the day to day operations of the business, as well as contributing to its ongoing development.

A successful candidate will be responsible for taking inbound enquiry calls from patients, GPs or other clinical colleagues and ensuring these are answered within KPIs. Processing new NHS referrals and sending various types of letters to GPs, consultant clinics and radiology.

Skills and Experience:

Essential:

• GCSE level English and Maths (or equivalent)
• Professional telephone manner with excellent administration and customer service skills.
• Ability to work within a team and put the customer’s needs first.
• Strong administration skills with exceptional attention to detail.
• Ability to use own initiative and adapt to changing priorities.
• Ability to problem solve is a key essential skill for this role.
• IT literate – intermediate level minimum
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Willingness to travel, which may include overnight stays on occasion, as and when required

Desirable:

• Previous experience working at a Physiotherapy practice or medical environment.
• Experience using NHS IT systems including Sectra, ERS and IEP.
• Experience with Microsoft Word and Excel

At Vita Health Group we appreciate the part ALL our team play in helping people get better. If you would like to be part of a forward-thinking company and friendly team, keep reading to see if you are interested in the role and what we have to offer.

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.  Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024.

This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being:

• Supportive team and management
• Positive work environment
• Wellbeing and mental health support
• Trust and respect
• Autonomy and flexibility

We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines.  In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers

Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce.  We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.  For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion

We are committed to being equitable and supporting the wellbeing of all employees.

• We are a Mindful Employer
• Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
• Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
• Our sign up to the Armed Forces Covenant.  
• Our status as a Menopause Friendly Committed employer. 
• Our sign up to the Employer with Heart Charter.  
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.
• Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. 

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. 

Vita Health Group reserves the right to close this job when sufficient applications have been received.

Vita Health Group