Do you thrive on a busy workload and love variety daily?

As a team, we are accountable for all providers on our Network and all patients that are referred out. It is our purpose to ensure that our SLA and KPIs are achieved and adhered to and the patient experiences a seamless best practice journey throughout their treatment pathway. The Musculoskeletal (MSK) Network team provides both internal and external customers with exceptional customer service and strives for excellence both clinically and operationally.

Responsibilities include:

• Build and maintain solid working relationships and partnerships with the current treatment providers within the MSK workplace health marketplace
• Work with the current providers to improve engagement and elevate the patient journey, efficiency and revenue
• Identify gaps in coverage using provided mapping tools and proactively source new clinics into the network.
• Closely monitoring the renewal of contracts, validating relevant insurance documents and negotiate treatment fees with new and existing providers
• Organising and tracking the auditing of existing and potential providers to both improve and maintain quality across the treatment network
• Contacting potential new business to join our network of partnered clinics
• Responsible for maintaining the MSK network; adjusting the system for changes to details, staffing, holidays etc.
• Conduct regular performance reviews with our MSK providers
• Managing and maintaining high levels of customer service during the day-to-day; emails are responded to in adequate time (within 48 hours in most cases) and in a professional manner
• Be the main point of contact for day to day queries regarding, patient queries and updates, contracts, joining the network, removal from the network and CMS access/queries

About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics. 

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.

If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at recruitment@vhg.co.uk

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.

Vita Health Group