Job Introduction

Are you ready to embark on an incredible career opportunity? Are you looking to take the next step and develop your skills? Would you like to have the opportunity to grow and develop your skillset within a friendly team? If so, please read on.

We have an exciting opportunity for an Operational Duty & Risk Manager to join our team. You will be responsible for the day-to-day operational oversight of the National Duty Team across NHS Talking Therapies services within VHG, ensuring the safe, effective, and efficient running of the service.

The role involves managing daily demand and capacity, supporting staff, coordinating risk management processes, and overseeing operational issues, escalations, and incidents. Another exciting aspect of the role will be leading a service of Interface Leads, Operational Team Managers and Duty and Risk Mental Health Practitioners to ensure patients receive timely, high-quality care.

As a people–centred company, we are keen to develop individuals’ careers where their interests apply. So, if you’re looking to enhance your skill sets, progress your career or focus on your personal growth, this is the role for you.

Don't miss out on this amazing chance to join us and embark on a fulfilling role filled with growth and the opportunity to improve people’s day to day lives. If you have these skills and attributes and would like to join us, we’d love to hear from you!

Skills and experience:

Essential:

• Significant experience working in mental health and/or Talking Therapies
• Demonstrable 2 Years experience of effectively managing an operational team
• Experience of capacity and demand management
• Experience of working at a Senior Management Level
• Experience in analysing complex data in relation to service performance 
• Experience in service development, innovation and growth
• Ability to Lead teams to deliver KPIs
• Advanced communication skills and ability to communicate complex information

Desirable:

• Mental health Professional
• Experienced user of IAPTUS system
• Commercial experience within a private healthcare setting
• Strategic and project management experience
• Project management experience

About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics. 

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.

If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at recruitment@vhg.co.uk

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.

Vita Health Group