At Vita Health Group our mission is “making people better”.

We have an exciting opportunity for a counsellor with management experience to join our growing team of qualified counsellors delivering phone-based support to our customer’s management team as part of our Employee Assistance Service. 

Our counsellors work remotely from home, but never alone, and we provide flexible working arrangements, clinical supervision, training and CPD opportunities

The Role: 

As a Management Support Helpline Counsellor, you have a fantastic opportunity to make a tangible difference to people’s emotional health and wellbeing. As part of our EAP Helpline service, you will provide emotional and practical assistance to managers in the workplace to support their teams.

Our EAP helpline operates 24/7, 365 days a year to ensure people receive emotional support, information and advice when they need it. This role is 37.5 hours over 5 days between 8am-8pm to include one late shift per week and either a Saturday or Sunday.

You will be working as part of a multi-disciplinary team and be responsible for: 

• Providing managers (from our corporate customers) with support and tools to help them effectively deal with a wide range of issues from employees such as stress, workplace change, low engagement, conflict with colleagues, bullying and harassment, absence management and personal pressures affecting work.
• Delivering other Corporate and EAP service products as required (e.g., immediate emotional support to clients of VHG Corporate and EAP Services as a Helpline Counsellor to our Emotional Support Helpline).
• Taking inbound and making outbound calls for our Employee Assistance Provision helpline 
• Conducting triage assessments and making clinical decision based on presenting issues  
• Using evidence-based practice to make pathway placement recommendations
• Providing immediate in the moment advice and counselling support to callers 
• Ensuring you deliver high quality services to our customers, in line with your governing body's code of practice and ethical guidelines

The candidate we are looking for:  

• Recognised Counselling Qualification – ideally Post Graduate Diploma in Counselling (Level 4 or above) 
• BACP (or equivalent - NCS Accredited Professional status is accepted) Registered Membership is essential preferably working towards accredited status (unfortunately Individual/Student Membership cannot be accepted)  
• A minimum of 2 years counselling experience, preferably with a variety of diverse client groups 
• Extensive experience of managing a team or supporting managers in their roles
• 1 year experience in delivering counselling via telephone or virtually is desired 
• Self-motivated and confident in remote working to cover agreed shift pattern
• Competent IT skills, experience of MS office and MS teams is essential. 
• Knowledge of using the Stepped Care Model and clinical outcome measures (PHQ9 and GAD7) desirable.  

Next Steps   

• On successful completion of an initial screening call and interview we will discuss and agree your shift pattern and contract with you 
• We will provide all the IT equipment needed and check in with you prior to your start date to ensure you have everything you need 
• You will receive a 2-week induction, online and with others, this includes an introduction from the service mangers and meeting some of your new colleagues 
• We support you with “on the job” training to help you practice and use your telephone and IT skills with our team of seniors who are there to support you every step of the way.  

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience.  We work in partnership with the NHS, support the UK’s largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of making people better, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view in full on our website.  To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

Vita Health Group is proud to be an equal opportunities employer.  We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.  To support this we have a dedicated team of EDI specialists and run a range of active in-house diversity networks.

We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of lived experience.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

• Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
• Our status as a Disability Confident Employer dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our status as a Menopause Friendly Committed employer.
• Our sign up to the Employer with Heart Charter
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS2), Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.

Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact recruitment@vhg.co.uk and we will arrange.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. 

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. 

Vita Health Group reserves the right to close this job when sufficient applications have been received.

Vita Health Group