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Remote Helpline Counsellor Days EAP

 

At Vita Health Group our mission is “making people better”, and we are looking to recruit experienced counsellors to achieve that mission.  

 

We have an exciting opportunity to join a growing team of qualified counsellors delivering phone-based counselling to our customers, as part of our Employee Assistance Service.  Our counsellors work remotely from home, but never alone, and we can provide flexible working arrangements over a variety of shifts, clinical supervision, and training and CPD opportunities. If you have the listening, empathy and communication skills we need in our counsellors, get in touch today to apply.  

 

The Role: 

As a Helpline Counsellor, you have a fantastic opportunity to make a tangible difference to people’s emotional health and wellbeing. As part of our EAP Helpline service you will work as part of a team to provide in the moment counselling support, signposting and referrals into our interventions team for ongoing support if required.  

 

Our EAP helpline operates 24/7, 365 days a year to ensure people receive emotional support when they need it most. Alongside working as part of a multi-disciplinary team you will be responsible for: 

  • Answering calls from our Employee Assistance Provision helpline 

  • Conducting triage assessments and making clinical decision based on presenting issues 

  • Using evidence-based practice to make pathway placement recommendations. 

  • Providing immediate in the moment advice and counselling support to callers 

  • Ensuring you deliver high quality services to our customers, in line with BACP codes of practice and ethical guidelines 

 

 

The candidate we are looking for:  

  • Recognised Counselling Qualification – ideally Post Graduate Diploma in Counselling (Level 4 or above) 

  • BACP (or equivalent) Registered Membership is essential, preferably working towards accredited status (unfortunately Individual/Student Membership cannot be accepted)  

  • We ask for a minimum of 2 years counselling experience, preferably with a variety of diverse client groups 

  • 1 year experience in delivering counselling via telephone or virtually is desired 

  • Self-motivated and confident in remote working to cover agreed shift patterns 

  • Competent IT skills, experience of MS office and MS teams is essential. 

  • Knowledge of using the Stepped Care Model and use of assessment tools PHQ9 and GAD7 desirable.  

 

Next Steps   

  • If successful after an initial screening call and interview, we will discuss and agree your shift pattern and contract. 

  • We will provide you with all the IT equipment needed, and check in with you prior to your start date to ensure you have everything you need 

  • You will receive a full 2 week induction, online and with others, which starts with a introduction from the service mangers and meeting some of your new colleagues 

  • We will then support you with “on the job” training to help you practice and use your telephone and IT skills. We have a team of seniors there to support you every step of the way.  

The Company:

Vita Health Group is a leading UK healthcare provider with over 30 years’ experience delivering best in class physical and mental health services across corporates, NHS and private patients.

We comprise of three leading UK healthcare providers, each with their own great reputation within the healthcare industry; RehabWorks, Workplace Wellness and Crystal Palace Physio Group.

Why Vita Health Group?

Our company purpose is “to make people better” which is inclusive of everyone we treat. In order to achieve this, we strongly believe in our company values:

  • Leadership
  • Customer Focussed
  • People Centred
  • Quality
  • Integrity

Our values provide the building blocks for us to achieve the Vita Health Group vision to be the UKs Leading Healthcare Provider of best in class Physical and Mental Health Solutions.

We are proud to be an inclusive, equal opportunities employer and value excellence in everything we do. We have a strong focus on supporting and developing our employees and are keen to bring on board candidates that share our vision to be a workplace of choice.

We continually look at attracting the very best people from the widest talent pool. As a Disability Confident Committed Employer, we are dedicated to ensuring that all candidates are treated fairly throughout the recruitment process.

Should you wish to discuss any adjustment that you might need in the applications process, you can do so by visiting our website and clicking on “contact us” button located at the top right of the page. Please dial the number for our head office in Bury St Edmunds and ask to speak to a member of our recruitment team who will be happy to discuss your requirements.

Benefit Package

The role offers a comprehensive benefits package including but not limited to:

  • Enhanced annual leave
  • Enhanced maternity, paternity and adoption leave
  • Ability to work from home when required and where possible (min 5mb download speed required)
  • Benenden health
  • Access to an Employee Assistance Program
  • Online benefits portal, including high street discounts and a wellbeing zone
  • Continued Professional Development opportunities and comprehensive training provided
  • Life Assurance insurance
  • Access to internal Equality and Diversity Networks/Group
  • Length of service awards

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.

Vita Health Group is an equal opportunities and Disability Confident Committed Employer.  We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.  Vita Health Group is actively seeking to increase the diversity of its workforce, to ensure we are representative of the communities we serve. We therefore welcome applications from candidates with a wide range of lived experience.

We are committed to supporting wellbeing for all employees and are associated with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

Vita Health Group

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