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Remote NSC Call Centre Advisor

Package Description

The Role:

  • To provide support to all Vita Health Group clinical services, to include MSK, PTS, EAP and internal customers, ensuring a seamless customer journey
  • To ensure that clients and customers are able to communicate with Vita Health Group without difficulty
  • To actively promote and adhere to Vita Health Group mission statement




  • Contact Clients to book their Physiotherapy or Physiological treatments within the agreed SLA.
  • To efficiently handle the incoming calls, this includes the overflow counselling calls.
  • To identify and effectively deal with any problems where appropriate or escalate to the relevant person within the business to ensure business continuity.
  • Effectively deal with any client or patient telephone enquires ensuring that contract details and service requirements are relayed in a correct and confident manner.
  • Correspond and converse with network clinics to ensure correct processing of referrals and obtain daily updates.
  • Source new clinics when required to join our network ensuring we provide regular updates to the patients
  • Call back voicemails within 1 hour of receipt


Skills and Experience:


  • Customer service experience
  • Good Interpersonal and communication skills, with a can do attitude
  • Good organisational skills
  • Good attention to detail and accuracy is required
  • Excellent written and spoken English
  • 2 + years office and administrative experience
  • An awareness of and commitment to supporting and facilitating diversity and inclusion
  • Willingness to travel, which may include overnight stays on occasion, as and when required


  • NVQ Level 2 Business and Administration
  • Experience working in a busy office environment


The Company:

Vita Health Group is a leading UK healthcare provider with over 30 years’ experience delivering best in class physical and mental health services across corporates, NHS and private patients.

We comprise of three leading UK healthcare providers, each with their own great reputation within the healthcare industry; RehabWorks, Workplace Wellness and Crystal Palace Physio Group.


Why Vita Health Group?

Our company purpose is “to make people better” which is inclusive of everyone we treat. In order to achieve this, we strongly believe in our company values:

  • Leadership
  • Customer Focussed
  • People Centred
  • Quality
  • Integrity

Our values provide the building blocks for us to achieve the Vita Health Group vision to be the UKs Leading Healthcare Provider of best in class Physical and Mental Health Solutions.

We are proud to be an inclusive, equal opportunities employer and value excellence in everything we do. We have a strong focus on supporting and developing our employees and are keen to bring on board candidates that share our vision to be a workplace of choice.

We continually look at attracting the very best people from the widest talent pool. As a Disability Confident Committed Employer, we are dedicated to ensuring that all candidates are treated fairly throughout the recruitment process.

Should you wish to discuss any adjustment that you might need in the applications process, you can do so by visiting our website and clicking on “contact us” button located at the top right of the page or please dial the number for our head office in Bury St Edmunds and ask to speak to a member of our recruitment team who will be happy to discuss your requirements.

Benefit Package

The role offers a comprehensive benefits package including but not limited to:

  • Enhanced annual leave
  • Enhanced maternity, paternity and adoption leave
  • Ability to work from home when required and where possible (min 5mb download speed required)
  • Benenden health cover
  • Access to an Employee Assistance Program
  • Online benefits portal, including high street discounts and a wellbeing zone
  • Continued Professional Development opportunities and comprehensive training provided
  • Life Assurance insurance
  • Access to internal Equality and Diversity Networks/Groups
  • Length of service awards

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.

Vita Health Group is an equal opportunities and Disability Confident Committed Employer.  We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are committed to supporting wellbeing for all employees and are associated with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

*Vita Health Group reserves the right to close this job when sufficient applications have been received.*

Vita Health Group


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