Job Introduction

Do you thrive in a dynamic environment where you can make a real impact?

At Vita Health Group we are seeking an enthusiastic and self-motivated individual to join our progressive Experience and Feedback Team as a Governance Officer.

This is an exciting opportunity to play a key role within our wider Governance function, contributing to the delivery of safe, high-quality care and ensuring the voice of our patients is heard and acted upon.

About the Team

The Experience and Feedback Team sits within Vita Health Group’s wider Governance function, which includes:

• Experience and Feedback Team
• Safety and Risk Team
• Quality and Compliance Team
• Information Governance Team

Our team is responsible for driving excellence in complaint management and patient feedback, as well as conducting thematic reviews and analysis to support continuous improvement across the organisation.

We are a compassionate, dedicated team committed to supporting the business in delivering safe, high-quality care to all service users.

This role offers:

• Opportunities for development – grow your skills and career within a supportive organisation
• A close-knit, encouraging team – collaborate with passionate and supportive colleagues
• A varied workload – no two days are the same
• Networking opportunities – engage with colleagues and stakeholders across the organisation
• The chance to make a real difference – directly impact patient experience and service quality

Skills and Experience:

• Experienced use of Microsoft and other E-Systems including excel spreadsheets. 
• Data analysis and reporting 
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Willingness to travel, which may include overnight stays on occasion, as and when required

• Experience in a compliance role
• Experience in thematic analysis

-----------------------------------------------

About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.  

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars.  You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported.  We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.    If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at recruitment@vhg.co.uk

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.

Vita Health Group