Job Introduction

We have an exciting opportunity for a Clinic Receptionist to join our Spire Private Clinic in Wimbledon. 

Working weekends, you will play a vital role at the heart of the clinic, welcoming patients and supporting the smooth running of our private services. As an integral member of a dedicated and compassionate team, you’ll deliver a friendly, professional experience while working closely with clinicians to help provide outstanding patient care.

This role will support Spire Wimbledon Clinic Saturday 9am to 1pm. There is potential for over-time and additional days ad-hoc.

Key Responsibilities: 

• Welcome all visitors to the clinic in a polite and courteous manner and ensure all patients are appropriately briefed for their appointment. 
• Manage and maintain our appointment diaries and ensure future appointments are booked correctly. 
• Liaise with patients regarding the payment of their treatment.  This involves processing cash and card payments.  
• Ensure that the reception and waiting area is always kept tidy and presentable. 
• Complete daily reception tasks such as inputting new patient’s data, scanning and restocking rooms. 
• Opening and closing of clinics when needed.
• Answer incoming telephone calls in a professional manner, and support clinical staff where a patient is going to be late or needs to reschedule their appointment. 
• Accurately process referrals and contact patients via phone and email to book their appointments. 
• Send clinical letters and reports by post and/or electronic means. 

About you:

• A strong team player with a genuine commitment to putting patients and customers first. 
• Proactive and confident using your own initiative, with the ability to adapt to changing priorities. 
• Comfortable working independently, using sound judgement and problem‑solving skills when lone working. 
• Adaptable, flexible, and keen to learn new skills on the job.

Skills and Experience:

• Excellent written and spoken communication skills. 
• Strong administration skills with exceptional attention to detail. 
• Strong I.T. Skills and can work on multiple systems and platforms. 

About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics. 

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.

If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at recruitment@vhg.co.uk

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.

Vita Health Group